Cathay Bank

Cathay Bank, Plano, Texas
Success Story

Overview

Cathay Bank has been widely known overseas as a strong major financial institution, especially in the three major commercial centers of Asia: Taipei, Shanghai, and Hong Kong. Since 1962, Cathay Bank has provided quality financial services to many communities in the United States. Starting from its first office in Los Angeles, Cathay Bank aimed to serve the growing Asian American community in the area. Cathay Bank has since grown tremendously; expanding its service network and establishing many branches in more than 50 cities in the United States, serving the diverse communities in New York, Massachusetts, Washington, Texas, and many other states.  With years of history and experience, Cathay Bank is committed to providing a broad spectrum of personal and commercial financial services to the world.

Challenge

In 2008, Cathay Bank decided to expand its service network to the greater Texas area by opening a new branch in the Plano area to further serve the Dallas-Fort Worth community. Dallas has been a city with a growing population and an important business chamber for Southern United States. As a financial institution, it is important that Cathay Bank has effective and convenient business operation at all of its branches, in order to secure crucial information and also to server its customers better. Over the year, the existing office in Plano is already equipped with office equipments and technologies to support its operations. Recently however, with their growing business activities, Cathay Bank is in need of a reliable IT Support team to repair or maintain their existing equipments so that they can worry less about the technical issues and focus more on growing and serving their valuable customers.

Techville Solution

Techville technicians were given the opportunity to provide an on-site survey and consultation on Cathay Bank’s branch office in Plano, TX. After detailed on-site studies and observations, our professional technicians came up with a detailed report on the cabling and setup of the existing IT and phone systems of the office. Our Technicians also provided a list of recommendations on how their existing systems can be repaired, maintained, or improved. Aspiring to collaborate with a great bank like Cathay Bank, Techville then came up with a proposal service package, which we believe would be suitable and incredibly beneficial to Cathay Bank’s specific needs. Understanding existing systems, Techville offers reliable support when any repair or maintenance is needed for any for their existing office equipments. This support options include flexible, yet professional and speedy services at an affordable price. We are pleased that Cathay Bank has accepted our proposal and we truly believe that we will be able to provide the reliable services that they need to the best of our abilities.

Results

It is important that an emerging financial institution like Cathay Bank has an IT expert that can provide a secure and reliable support their overall day to day operations at their newly established branch in Plano, TX. With our solutions, Techville Computer Centers has provided the reliable, yet flexible IT support that they exactly need, so Cathay Bank would be able to focus on growing and providing their financial expertise to its community, while we support their IT needs.