EVERGREEN Logistics Taiwan /
ROUND-THE-WORLD (RTW) Logistics USA

To provide the most effective services for their clients, RTW needed to have the best means of communications and a dedicated technical team to support their daily business activities. Through our solutions, RTW now has the stable technological advances that they can always rely upon in order to achieve their corporate goals.

Overview

RTW Logistics is a renowned Taiwanese based company that concentrates on the international freight forwarding services. The company has been rendering professional shipping services globally for over three decades and has been aiming to continue to provide total logistic solutions and quality customer service for their clients.

Challenge

To ensure quality customer service and maintain customer satisfaction, RTW has been trying to establish a world wide network of agents to handle all freight matters at their ends. Recently, RTW has decided to expand their network to Dallas, one of the major US business chambers. Consequently, RTW Logistics is in need of an effective data and voice management system to support a large volume of sensitive business communications with their clients.

Techville Solution

With quality as its top goal, RTW has evaluated several IT companies in the Dallas area before selecting Techville Computer Centers. The Company selected Techville to setup all of the wiring and install communication tools and technologies at their new office. Realizing the importance of reliable communications and technological tools for their day to day operations, Techville has thoroughly analyzed and decided on the systems that might best address their specific long term and short term needs. After consulting and deciding on the options that were available, Techville went ahead and arranged their professional technicians to install and setup the cabling for the entire phone and internet (WAN/LAN) systems as scheduled.

RTW has also decided to outsource their IT Vendor and Support to Techville. Techville agreed to provide services to RTW to regularly maintain the established systems so that the office can be properly supported in the technical areas. This saves them tremendously on both time and money. This maintenance services includes: Help Desk and IT support, File Server data backup as necessary, Maintain End User Computers including hardware and software, Maintenance and troubleshooting of Internet, local area networks, and networking hardware - modems, routers, switches, etc, and Purchasing and installation for IT equipments and supplies. With professional technicians team that are experienced, knowledgeable, and dedicated, Techville has provide the professional IT support that RTW can always rely on.

Results

By consulting RTW thoroughly to address their specific needs in the field of communications and technology, Techville has successfully helped RTW setup a new branch with a reliable technological tools to support their day to day business operation and maintain quality customer service. Techville also ensures that their technical support team fulfills the day to day technical needs that RTW might have.